Who Can Update an Active Scout Circle Membership?
If a customer needs to make a change to their Scout Circle Membership, all they need to do is log into their account. If they've never logged in before, they will need to reset their password via the Forgot Password link.
Here are the options available to all customers in their portal:
From the My Memberships tab, customers have full control of their Scout Circle. Customers can pause, cancel, adjust their processing date, and even start a new one from this page.
Consultants can create new memberships for their customers and update selected billing info and addresses, but do not have complete access to manage the Scout Circle settings listed above. A Consultant must coach their customers on the information above, or they can submit a request to Support to have those changes made.
A Support request to create a new membership is not needed, as Consultants can create new memberships. Please only ask Support to pause, cancel, or modify active memberships.