Shipping Rules of Thumb
Scout & Cellar is always dedicated to shipping out orders within our established shipping windows. The shipping guidelines below exclude weekends and holidays. Please account for these potential extra days when calculating estimated delivery days.
Avoid contacting Support about statusing an order unless your order is truly outside of the guaranteed windows.
There is a 7-12 business day window for all ground shipments that we are committed to. This means that by the 12th day, the first delivery attempt will be made.
It is always best practice to plan for this time when placing an order for yourself or Customers.
We offer two methods of express shipping: 2-Day and Overnight. Both of these types of shipping follow business days. Note that there is an 11:00 AM CT cut off for express shipments to go out the day they are placed. If placed after this time, you can expect them to ship the next business day.
If your order is placed with 2-Day Shipping, expect the first delivery attempt to be 2 business days after the order is placed.
Example: You placed a 2-day shipping order @ 3:00 PM CT on Thursday - this order will be shipped Friday and arrive by Tuesday of the following week.
If you want to guarantee your 2-day shipment the week you place the order, the latest your order should be placed is Wednesday @ 11:00 AM CT to receive by Friday.
If your order is placed with overnight shipping, you can expect the first delivery attempt to be the next business day after the order is placed.
Example: You placed an overnight shipping order at 10:00 AM CT on Friday – this order will be shipped the same day but will arrive the following Monday.